About The Policy

At Digital Den, the privacy of our clients is our top priority on www.digitalden.com, and we treat it with utmost respect. While we do collect information from our clients, it is solely used to improve our customer service and digital experiences. Digital Den understands the importance of maintaining our clients' information responsibly. We DO NOT rent, sell, or misuse any information provided by our clients online.

This policy outlines how we collect, use, and store our clients' personal information, the purpose behind it, and the choices clients have in managing this data

Personal Information Collected

Digital Den collects information such as the client's name, email, phone number, and mailing address. The client submits this data during order placement or when voluntarily saving it on our platform. We may also collect email addresses through our contact form to respond to inquiries.

Our system may track items that clients showed interest in or have purchased to tailor future communication and improve the site experience.

Use of Collected Data

The information collected is used in many diversified ways. Our company uses the information saved by our clients to process their orders. We also send them emails to confirm the order, and our customer service may contact them via phone, mailing address, or email if our company has other queries regarding the order placed.

As a client, you might also receive updates regarding our site and services, which may include a newsletter and information on promotions. In addition, we may use information about your interests and purchases to help our company improve our site design and the client's purchasing experience.

Newsletter Opt-out

Clients may opt out of receiving promotional emails or newsletters at any time. Unsubscribe instructions are provided in each communication, or you can email us directly to opt out.

Social Media Features and Widgets

Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing them.

Third-Party Sharing

Personal information will NOT be released to third parties unless described in this policy. We do not sell personal information to third parties under any circumstances.

We use credit card processing companies to bill you for services. These companies do not retain, share, store, or use personally identifiable information for any other purposes. We also use LivePerson to provide live customer support chat on our website. These companies are authorized to use your personal information only as necessary to provide these services to us.

Security of Personal Information

Our client's information is secure, as it is protected during transmission by Secure Sockets Layer (SSL) Software, which encrypts the information the client enters.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can email us at sales@digitaldensolutions.com

Access to Registered Accounts

The client can access their registered accounts by signing in on our homepage. Once signed in, the client has access to their previous lists and information that they have already submitted to the site. The users are able to update their information once they have logged in to their accounts by clicking My Account.

Changing & Deleting / Unsubscribing Accounts

The client must send an email to request the cancellation of the subscription or to request that their personal information be deleted. This will prevent the user from receiving email communication relating to any online order they might have placed at the site.

We will retain your information for as long as your account is active or as needed to provide you with services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Cookies and Their Use

Cookies are alphanumeric identifiers that are transferred to the client's hard drives through their Web browsers. This enables our systems to recognize the clients' browsers and the storage of items in their Shopping Carts during visits.

The Help portion of the toolbar on most browsers will be more helpful in explaining how to prevent the browser from accepting new cookies, how to have the browser notify the user when a new cookie is received, or how to turn off cookies altogether. However, cookies allow you to take full advantage of our site's top features, and our company recommends that the client leave them to be accepted.

Second, we keep track of your IP address to help diagnose problems with our server and administer our website. Your IP address is also used to gather broad demographic information about you, such as your location and Internet service provider. We may also collect combined information on how our users are utilizing the site. This might include information regarding traffic patterns through the site and search queries. No IP address/log file information is tied to Personally Identifiable Information (PII).

Third, we log browser types, access times, URLs from which visitors came to our site, and URLs viewed by visitors while on our site. Except as otherwise stated in this Privacy Policy, we do not provide this information to third parties, except in combined form.

Our privacy statement does not cover the use of cookies by our partners, affiliates, tracking utility companies, or service providers. We do not have access to or control over these cookies. Our partners, affiliates, tracking utility companies, and service providers use session ID cookies to make it easier for you to navigate our site.

Clear GIFs (Web Beacons)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), which helps us better manage content on our site by informing us what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear GIFs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear GIFs to our customers' personally identifiable information.

Testimonials

We may publish your testimonial and name with your consent. If you would like it removed, contact us directly.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for their privacy policies. We advise users to read the privacy statements of any external site.

Changes to Privacy Policy

Suppose we decide to change our privacy policy. In that case, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage before the change takes effect.

Questions: If you have any questions regarding this privacy policy or your information, please email us at support@digitalden.com or call our customer support line.